Help & User Guides
My technical writing work spans enterprise SaaS products, developer tools, government contracting, and AAA game development. I’ve worked with engineers, product teams, developers, designers, and subject matter experts to turn complex systems into documentation people can use.
Selected Projects
User Guide: Healthcare Case Management System
Step-by-step instructions for operating a healthcare case management system for medical billing. Documents workflows for applicant intake, case review, and administrative controls. Uses clear language for non-technical users.
Technical Scriptwriting: AI & Automation Explainers
Writing scripts from detailed outlines, translating technical AI concepts, playbooks, practical workflows, and best practices into informative, engaging video content for a general tech audience.
SaaS Documentation Rewrite
Reworked an existing documentation collection to make product information clearer and easier to navigate. Delivered revised product documentation and API endpoint descriptions, restructuring and editing an AI-generated draft for clarity, consistency, and usability.
Broader Professional Experience
Process Documentation and Implementation
Developed training presentations, knowledge-base resources, and assessments to support new processes introduced during CMMI and ISO preparation. Also led employee training to reinforce procedures and assess understanding.
End-User Training and Onboarding
Developed training materials for government agencies adopting new technology, including instructional exercises, user acceptance testing (UAT) activities, and presentations to help users navigate new systems.
Enterprise SaaS
Product documentation and release content for enterprise software, including Salesforce ISV tools and sandboxes.
