E-Learning & Training
My work in e-learning and training spans online course content, software tutorials, business onboarding, and materials for end users adopting new systems. I’ve developed guided exercises, instructional presentations, and knowledge resources that break down complex processes into practical steps.
Selected Projects
E-Learning Course: Sandboxes
Developed and updated structured online learning content, including Salesforce Trailhead modules, instructional materials, guided exercises, reference resources, and knowledge checks to teach users new software and workflows.
Software Demo: Case Management System
A feature overview for a personnel security case management system, demonstrating available functionality in a clear, cohesive video. Work included research, scriptwriting, voiceover, video recording, editing, and light sound design.
Technical Explainer: Process Walkthrough
A five-step video guide translating an expert-level process into practical instructions for viewers without technical or coding experience. Work included scriptwriting from a detailed outline, structuring the process into clear steps, and adapting technical material for a general audience.
Broader Professional Experience
End-User Training Materials
Developed training materials for government agencies adopting new software, including instructional exercises, user acceptance testing activities, and presentations to guide users through system features and workflows.
Process Implementation & Compliance Training
Helped employees learn new processes introduced during CMMI and ISO audit preparation. Created brown-bag presentations, training materials, knowledge-base resources, and assessments to reinforce understanding and check retention.
